Store Policies

45-Day Satisfaction Promise

We offer a 45-day money-back guarantee on eligible skincare products, so you can shop with confidence. To ensure fairness and genuine support, the following conditions apply:

• You must have received guidance from our team (either via email or consultation) and purchased the products we recommended.

• You must have contacted our Customer Care team during the first 45 days for support and followed any advice provided prior to requesting a return.

• Refunds apply only to your first purchase of full-sized individual products.

Please note, refunds exclude:

• Samples and mini products

• Gift cards

• Free gifts or promotional items

• Beauty tools

• Change-of-mind or incorrect choice returns

• Original shipping costs

Return postage is at the customer’s expense. Refunds are issued to your original payment method and may take up to 5 business days to process after we receive your returned item.